QUESTIONS
FAQ
Common questions, clear answers
Everything you need to know before starting a request.
Is this covered by insurance?
Velvet Symbiosis is currently self-pay. You may request a receipt, but reimbursement is not guaranteed.
How quickly will I hear back?
Most requests are reviewed within 24–48 hours, depending on volume and completeness of your intake.
Can prescriptions be sent?
Prescriptions may be sent only when clinically appropriate for select low-risk conditions. Treatment is not guaranteed.
What if I am not eligible?
You will be guided toward the safest next step, which may include urgent care, primary care, specialist care, or emergency services.
Is my information secure?
Communication is handled through secure messaging tools and privacy-conscious workflows.
Where are you located?
Velvet Symbiosis is Massachusetts-based. Services may be limited by state laws and clinician licensure.